Archives: Reviews
“Purchased Bryant ductless mini split system in 2020. Have had problems with unit since 2022. Service techs have been out at least 2 times every year since. Having to order new parts, control board, which will be the 2nd replacement. The wait time for these parts are 4-6 WEEKS!! My system stopped working AGAIN just recently fried circuit board and coil temp gauge wasn’t working at all. Just commenting here as a disgruntled owner and their service needs to be more customer oriented and find more distributors to acquire parts in an expedited manner. Their techs are good, the installers are good but getting parts and repairs is a nightmare!”
“Mateo was thoughtful and a great help in getting us back running with our heat pump. Good-natured and so polite. Google has such great people working for them. Thanks, Mateo!”
“Mateo was thoughtful and a great help in getting us back running with our heat pump. Good-natured and so polite. Google has such great people working for them. Thanks, Mateo!”
“We had our AC go out this past Saturday (July 4th weekend) and put in a request for emergency service. One of your contractors, Mateo B. (not listed above) came out and fixed our problem quickly and efficiently. The AC is up and running and the house doesn't feel like the 9th level of hell. He did an excellent job in testing everything and solving our issue; thanks for providing your emergency services, as it was a life saver. (Work Order #: 3442 just in case you need it)
Thank you, and a bit shout out to Mateo!”
– Michael S.
“Devin came out on a high volume day (we'd just had a snowfall and sub-freezing temps). Our furnace was performing spottily, so we asked for a technician to take a look at it. He diagnosed the problem, but said to call back if the the problem persisted. It resurfaced, so we called and he came back and came up with a more satisfactory solution. It's been performing well since. He was very candid in his appraisal, and stuck with the job to come up with the satisfactory outcome. A very positive experience all around.”
– Peter J.
“Although there is a bit of debacle with their phone system today once I requested a repair online things went very well. Crystal set me for an appointment the following morning which was acceptable. A short time later I was called back and informed a repairman was available to come to my house immediately. Once a repairman was on scene a very quick diagnoses and the repair was taken care of. After testing the unit thoroughly for any other issues the repair was complete. Very satisfied, I will recommend Gaggles to all that need heating repair!”
– Bret M.
“Great service, very quick turn around.”
– Debbie B.
“Amazing work, quick installation and have been helpful with maintenance and any questions we have had. Would definitely recommend”
– Kendra T.
“Had our system serviced and each of the staff we interacted with were very professional and helpful. Very friendly and I would recommend them to anyone and everyone”
– Carolanne V.
“Grant came in and helped us with our air-conditioner and furnace!! They do amazing work!! THANKS!!”
“Gagle's did the service on my furnace. They were honest reliable and efficient.”
– Heather R.
“Job went seamlessly. Gagles has been a great place with super service..”
– Nancy I.
“Timely, polite, efficient. Excellent.”
– Dale M.
“Great experience. Aaron is very thorough and professional as is all the employees of Gagle’s that we have encountered. Would highly recommend Gagle’s.”
– William F.
“The technician immediately spotted — and fixed — the problem for why our emergency heat was not turning on automatically during very cold weather. He explained to us what had happened. We appreciated his excellent, speedy and friendly service.”
– Richard H.
“Daniel was the technican who came to our house today. We had our yearly routine maintenance done on our gas heater. Daniel was super. He was very professional, calm, friendly and proficient. We didn't have any problems and he changed the filter for us. We love your company and have always received great service. Thank you very much.”
– Beth K.
“Devin did a good follow-up. Now it seems all is well with the furnace.”
– Walter L.
“I have done business with Gagle's for many years and they are always very professional. All the technicians know their job, answer any questions I might have and are very respectful of my home . Always wear booties or remove their shoes etc. I trust Gagle's with all my heating and cooling system needs.”
– Elizabeth W.
“Don't remember his name. Big red beard. Good- tempered fellow. Did a very thorough and excellent job on my furnace. Explained everything clearly.
I felt very confident about his expertise.
Thanks”
– Walter L.
“I appreciated the thorough semiannual maintenance check today.”
– Dick H.
“We have been using Gargle’s since 2005, never any problems. Service people always friendly and nice, as is everyone we have dealt with.”
– CJ J.
“I am continually impressed with Gagle's service. Their people are always thoughtful and helpful. My wife and I have done business with them for some 15 years I believe. Their service person Daniel came to our house for a routine maintenance check and was courtesy and very kind. I am thankful that my wife and I can rely on them with full trust and confidence. Thank you.”
– Alan R.
“Our heat pump was running even when the temps dipped into the mid 30s. I thought the thermostat (advanced settings) was programmed to signal the gas furnace to come on instead of the heat pump when outside temps go below 40. I called Gagle's and Aaron said that, with a gas furnace, the thermostat is usually set at 40. He said he could come out within a half hour to check it out, which he did. He discovered that the thermostat setting to alert the furnace was off. He also changed another setting to avoid the furnace and heat pump coming on at the same time. Coming out the same day and making these adjustments (for free) was quite amazing. It's why Gagle continues to demonstrate high quality customer care. Thanks, Aaron!”
– Tim B.
“One couldn’t ask or expect the thorough cleaning, inspection, and maintenance of our gas furnace provided by Steven. Friendly and ever courteous, a real PRO! Thank you.”
– Chet Z.
“Aaron immediately identified the issue with our old electric furnace and had us up and running in no time. Great service from Aaron.”
– Dennis P.
“I have no idea how I found Gagle’s, but I’m glad I I did. I read reviews and had bought a home in Salem to rent, and had three places come for estimates. I bought the home at a super good price knowing that the furnace was not in working order. Because I was purchasing it from a realtor, whose mother had lived in the home- estate sale-we wanted and thought it was no big deal to get A/C also so it’d be an compatible unit. Gagle’s was more than accommodating. I loved speaking with Jordan on the phone and Raymond came for a look/see–sent his bid that afternoon. So impressed!! I have a Honeywell thermostat that I’d bought online to hopefully use–Super Simon–we didn’t want anything programmable. Everything was like “no problem!!” It’s a super quiet unit–works GREAT!! Love you guys!! We’ll remember them at Christmas when my girls & grand daughters do our holiday baking–Thanks again, Pam Thomas”
– Pam T.
“David performed our first year inspection. Did a great job and explained what he was doing and why. Left us with three filters. Have always been very satisfied with Gagles and their people.”
– Steve L.
“I’m not sure of the names of the two technicians that came to service my furnace, but they were very prompt and professional. They addressed the issue and explained what I can do if it reoccurs.”
– Jan P.
“Steve was excellent. Very professional and polite. He was performing preventative maintenance on our HVAC system.”
– Carolyn T.
“Service team was excellent and professional. Would definitely recommend. Thank you, Gagle.”
– John L.
“I was very happy with the prompt response from the office, my appointment was scheduled for that day. Loren was great at explaining, in a way I could understand, my furnace issue and what I needed to make a repair. Loren and Daniel were respectful to me and my home. I would definitely recommend Gagles.”
– Janette P.
“Highly recommend Gagle’s Heating! A local family owned and operated company and it shows why they’re the best in the business. They were professional, no hidden fees and they had the best product and price for our new heating and air conditioning system. They answered all of our questions, didn’t rush us and the quotes they provided were clear and easy to understand. We wouldn’t ever go anywhere else!”
– Sarah E.
“He arrived early but it was okay. He performed our service and changed the furnace filter and checked everything over. There is an issue with a pump so he was going to let us know how much it will be for the part and the installation. He was very nice and thorough. We’re very happy with Gagle’s service and personnel.”
– Wayne G.
“Devin kept me very informed of what was going on and what he was doing. Very professional and knowledgable about his work and and the products including running me through the operation of the thermostat. Very enjoyable experience overall!”
– Mark E W.
“2 very nice men came out and examined our furnace for the winter and changed our once-a-year filter, which has to be professionally done. We would be happy to have the same two back in the spring to check our AC!”
– Nancy F.
“Very professional, respectful and knowledgable about the product, installation, and what was going on. Will recommend your company to my friends and family.”
– Mark E W.
“Very informative and comfortable. We were reassured and encouraged to keep doing maintenance ourselves to keep our new furnace working properly and to help the motor and part to run as long as possible. They were on time also!”
– Aileen K.
“Your employee, David, was quick, courteous, friendly and professional. I intend to call back & have him do more
plumbing repairs in the near future. Thanks much Gagle’s Plumbing. :)”
– Annie M.
“Been a Gagle’s customer for 30+ years. Thank you Bark Boys for recommending you all those years ago. Nice to be taken care of by caring and trustworthy company.”
– Tami L.
“Excellent and very courteous.”
– William R.
“Installation went smooth. The two young men did a good job and both were very pleasant to speak with. I have used Gagle’s before, and I have always been treated well. Thanks again.”
– stan d.
“Loren makes me feel like I’m in good hands. He always has time for questions and takes the time to thoroughly explain his answers. He is thorough and efficient in his work. Mgr is respectful of my home and polite as well.”
– Laura S.
“Steve was very professional and polite. He is a great addition to the Gagle’s team. I’ve always had great experiences with all of their staff.”
– Katie R.
“Outstanding service! Gagle’s was able to install a new water heater the next day after I called. David was on time, friendly, professional and completed the job in 2 hours, in a limited area to work in and climbing over too much stuff in my attic to fix the vent.
Thank you David and Gagle’s!”
– Kimery B.
“I have been with Gagle’s for over 20 years. Always completely satisfied and impressed with their professionalism and dedication to their craft. Would highly recommend them .”
– Jim H.
“Great job, I am happy with their service,”
– karen w.
“Loren is the BEST! He’s so knowledgeable and makes things very understandable for those of us who know nothing about the complexities of HVAC. He’s old school professional, which is hard to find these days. And just a super nice guy. We appreciate his visits and instruction!”
– Lisa & Tom M.
“Quick, courteous, and prompt. Did the job well and couldn’t be happier with the work he did.”
– Jenifer Y.
“The guys answered all my questions about how the AC worked and were real nice and tidy.”
– Karen W.
“Heroic Effort on Gagle’s. They ran into a bit of a hitch and spent 13 hours (in one day) getting the job done. Thank you so much, Gagle’s.”
– Mike H.
“Steve was personable and professional. Thank you.”
– Scott R.
“Service personnel arrived well within the scheduled time frame. Took his time explaining what he was doing and why. Also explained what I should be doing to improve my units efficiency and longevity. Very helpful, and I didn’t need a PhD to understand what he was saying.”
– Don S.
“Gagle’s installed a new furnace system yesterday 8/21/23 along with encapsulating the cooling system gases. They returned today 8/22/23 and replaced the cooling gases and tested all systems. Everything is working properly, Gagle’s deserves the 5 star rating for their competent employees and the equipment provided. As a family owned business we highly recommend them.”
– Nancy C.
“Quick to figure the problem out and fixed it! ”
– Merlin S.
“With this hot weather, am very much appreciating the heat pump you installed last Fall. Keeps the house temp steady throughout the day. And is MUCH quieter than our old unit.”
– Alex B.
“Help came right away and fixed my problem quickly. Great service.”
– Stacey K.
“Our air conditioner stopped working in the middle of a 105 degree day. Adam king reached out to Aaron to see if he could stop by since he was going to be in the area. Within an hour he was here and working on our ac. Within 30 minutes of arriving he had fixed our ac and it was blowing cold again. he was very professional, very nice and very fast. I have always had good service with Gagle’s. I appreciate their great customer service and efficient work. thank you for helping us stay cool.”
– Brooke S.
“Gagles has always been there for me for many years. For emergencies , and all other service. The technician Loren is a total professional who is able to explain complicated systems in a way that I can understand . He made me feel confident in my system after a minor glitch with the power caused my air conditioning system to reboot . It was 104 degrees outside and I got very upset cause I didn’t understand what my system was doing during the reboot process. He responded right away, came to my home and made me feel better , by explaining that I had nothing to worry about , everything worked the way it was supposed to. THANK YOU Loren ! And Gagles for always being there for me .”
– Elizabeth W.
“Our AC went out and they worked us into their schedule quickly. Devin M. introduced himself and got to work quickly, identifying what our problem was. The repair was quick and less expensive than anticipated. Also, asked them to check our ductless system we added during an addition. Devin identified issues we had and made arrangements to come back and fix our system. Upon returning, he quickly and efficiently repaired our system.”
– Chris L.
“The team was great! Another tech being trained and he did a great job!”
– David P.
“We so like all of you. We have always had good experiences with everyone at Gagle’s from the time the phone is answered until our problem is taken care of.
Please excuse my memory of not remembering names, but the two gentlemen who came to our home to install a new water heater were the best! They were courteous, kind, professional, knowledgeable, answered all of our questions, told us how things worked, and laughed at our joking…they were just overall great to be around!
And thanks for the great coupon offer in the local paper…..win-win.
Thanks to everyone.”
– Dianna H.
“David arrived right at the time expected and quickly assesed the problem. Our water heater wasn’t the problem. It turned out to be a leak in the wate water line. We’re now waiting on the plumber that David recommended to come to find the leak and affect a repair.”
– Johnny H.
“Thanks for taking such good care of me . . . again. Gagle’ is my go-to for all things that go drip, drip, drip in the night. You’re the best!”
– Gail G.
“Arrived early and had our system up and running again in a matter of minute. Greeat Job!”
– Johnny H.
“Professional, courteous workers who didn’t mind educating me a little bit as they performed the work.”
– Derrick S.
“I learned so much from Loren today. He performed maintenance on my AC and walked me through each step as I like knowing how things work.
Outstanding teacher and Great Guy! Too bad he is retiring end of the month, or I would ask for him every time!
What an example for the younger generation coming into the industry!”
– Judy L.
“Gagle’s has been the only HVAC / Plumbing Company we’ve used in the 12 years we’ve owned our home. Their customer service has been awesome as well as their installation / repair technicians. The people they hire are knowledgeable and courteous, that’s why we’ve been loyal to their company. Our apologies for not remembering the technicians names that repaired our system. Thanks again Gagle’s.”
– Bill C.
“My name memory is missing, however the kindness and expertise of the crew was tops. The unit is very quiet and functions perfectly. Thank you for this good service. I suppose I will get paper proof of the payment that I made in due time.”
– Hans V.
“Thank you Gagle’s for being so prompt Thank you Loren and all of you for a nice job.”
“Thanks you Gagles for the fantastic work done. You are exceptional. My water heater began leaking Wednesday night. I called your office Thursday morning. Dave, the plumber, came out to access the problem. He came back the next morning at 8am to replace the water heater. Had everything up and running by 9:30am. Very professional. Very nice. Than you!!!”
“Very good response time, excellent explanation of the problem, and repair.”
– Richard S.
“I have been doing business with Gagles for 30+ years (3 generations now). Always has been reliable, honest and does the work they promise. This time was no different. Nice to have a company that cares about their customers.”
– Tami L.
“Adam was very forth coming with all of my questions, which I was thankful for!
He was arrived promptly within the time allotted.
He was pleasant and respectful.
I can see calling on this business for any future needs I may have.
Although my one issue ended up being smaller than I first realized, I am less stressed by having a pro check work
Thank you, Linda”
“On time, fast, and efficient. I am very satisfied.”
“Excellent technician. Friendly, informative and very courteous. Thanks so much.”
“Woke up to find no hot water. I called two plumbing companies each telling me that they couldn’t schedule an appointment for a week. I explained to them that I was having out of town company coming to stay the week. I needed hot water! I called Gagle’s and explained my dilemma and they said they would have someone come out the next morning. David showed up the next morning, assessed the trouble and called his partner Adam to bring some replacement parts. Adam came with the parts and we had hot water within an hour. They were both skilled, competent and very personable. I can’t thank Gagle’s enough for their dedication to help their customers. They have made a customer of me for life.”
“I don’t remember the techs name but he was professionaland did great work. I will definitely hire them again.”
“Gagle’s Heating was absolutely wonderful to work with! They were professional, friendly, thorough and clearly explained everything to us. This included a “how-to” session after the installation of the ductless mini-split was complete. Working with Gagle’s was like working with family. We would definitely recommend them and will certainly work with them ourselves again!”
“Gagles Heating – Thank you a million times for coming out today—not only the day before the start our first summer heatwave, but also JUL 3rd. Gagle’s sent a tech the same day I called, and I really wasn’t expecting to even get on the schedule until after the 4th. Our thermostat broke over the weekend. Devin, our technician, was able to identify the problem and fix it within about 15 minutes. He was friendly, professional, and explained the problem in a way that was easy for me to understand. I am very grateful for the service. Gagle’s will be my first call for all of our future HVAC needs. Thank you, again, Gagle’s for being available the day before the 4th of JUL, and thank you Devin!”
– Kari G.
“Expedient, skilled, & courteous and working on a holiday weekend.”
– George H.
“Repairs were fast, one day when the weather was cold out and we had no other heat source.”
– WAYNE H.
“Loren was great. Took time to explain my equipment and how it works. Very kind and helpful.”
– Maureen M.
“Devin installed an Ecobee thermostat in conjunction with our new solar system on the roof. He was patient, thorough, friendly and competent. I enjoyed meeting him and learning he’s a member of the Gagle clan. He mentioned he began in the company at the bottom and has just recently joined the install team. Glad to have this small company with such great employees and great service.”
“We are extremely pleased with Gagle’s! Dave Wright was very knowledgable and had the repairs done in 10 minutes. We was professional, friendly and arrived earlier than expected. All in all, a good experience and we’ll keep coming back to Gagle’s. Thank you!”
– Richard T.
“Always great service from techs. Customer service is great.
Wonderful company that we will continue to use!”
– Pronzini Christmas Tree Farms
“Devin was very knowledgeable, did a thorough assessment, and fixed our problem quickly. We have used Gagle’s services before and have always been happy with their excellent service . This is a company to trust and we highly recommend them!”
– Angelo E.
“Great prompt service by Grant Gagle today. Just needed our AC checked and cleaned and Grant was thorough and provided his candid post-check evaluation. He even checked our furnace filter without charge. We highly recommend Gagle’s Heating, AC & Plumbing to all.”
– Gerry W.
“I’m always satisfied with the services provided by Gagle’s. That’s the reason why I am a return customer.”
– Bill E.
“From my initial call to the completion of our maintenance appointment, everyone was very professional and customer service was excellent!
Jackson was professional, personable & very knowledgeable. He explained everything & answered all our questions. We will certainly use their services again & would highly recommend Gagle’s Heating!
Thanks again for such great customer service!”
– Linda K.
“Everything went well and is running just fine after he restarted the water heater.”
– Jeff S.
“He was punctual, figured out my problem right away and came after hours to install my new part.”
– Diane D.
“He was punctual, figured out my problem right away and came after hours to install my new part.”
– Diane D.
“Although I did not get names of the service men, they did a great job . Very cordial , efficient & professional
It was a very pleasant experience.”
– Merle S.
“Gagle’s has ALWAYS provided the best heating service in the area. I recently moved to a different home and called to have my furnace repaired. Jackson, a technician, analyzed the unit and repaired it. However, he told me that it would, likely, not last long. Since the charge was minimal, I decided to take my chances, but the furnace only lasted a few months. I called to have an estimate for a new furnace. Raymond came out a day later and provided me with a thorough and easy to understand estimate. I also asked 2 other companies for estimates, one company took several days to complete the estimate, the other only sent the estimate after I called 3 times. I don’t really know why I called the other two companies, I knew that Gagle would provide the best service. After selecting Gagle’s, Ivan and Armondo came out and installed the unit. They did an excellent job. NEXT, Jackson who is a computer expert, as well as a heating technician, came out to see if I had connected my phone to the internet and furnace correctly. I had not, so he showed me the correct way. Mark Gagle, the owner, then came out to evaluate the crews work. I explained that I was more than satisfied with every aspect of all work done, including my first contact with Jordan, including his contact with me. This company has the best customer service of any I know. Every person I dealt with was professional and very highly skilled. Mark Gagle’s ability to recruit and retain these amazing people shows just how dedicated he is to the company, the customers and our community.”
– Herm C.
“Very efficient and smiling face during his work. Very happy and helpful. All of your office and workmen are great. Can’t wait to see them again.”
– Anita c.
“technicians were prompt, efficient, and clean. Frost Free sillcock is now working great and will keep our stuff watered all summer! Thanks guys.”
– William N.
“I have a yearly service plan to check my gas furnace and my Air Conditioner. He came to day to service both and did an excellent job. I dont know his name. Thanks for keeping up on my service plan. Kathryn Van Ronzelen”
– Kathryn V.
“Your staff is always on time, courteous. and knowledgeable.”
– Shirley T.
“The water heater repair (and water filter, filter change), was the best experience ever with “Gagles” plumber Adam King! He was professional and patient and explained everything to me. He repaired my water heater in no time and I couldn’t be more appreciative of Adam King and Gagles plumbing.”
– Ann M.
“Since we have been using Gagle’s for our HVAC needs, we never even have to call and request regular maintenance service. Crystal has us on her schedule and she is very punctual at reminding us that it is time for a service call to keep our unit running smoothly. She sets it up, Grant services our unit, we don’t need to do a thing! Gagle’s keeps us comfortable year round.”
– Denissa T.
“Our unit used to go out on us at the worst times. Air cooling would go out on the hottest days of the summer and heat would go out during the winter. We finally wised up and have Grant, our official technician, service our unit on a regular basis, we are never left in the cold or heat anymore! We can confidently transition to another season without having to worry about our unit providing comfort for us…Grant has us covered!”
– Denissa T.
“The team from Gagle’s Heating, A/C & Plumbing were great. My 22 year old furnace had stopped working in February. I called Gagle’s and Raymond was able to come out to give me a bid for a new furnace the same day. The following week, 2 installers came out and was able to install the furnace in just a few hours. They explained everything I needed to know on how the new furnace operated. Then to my surprise Mark Gagle, the owner came over to inspect the installation and was able to adjust my existing Nest thermostat to work properly with the new Bryant furnace. I am one very happy customer.”
– Bruce M.
“Both Devin and Ivan did excellent jobs in the installation of the new HVAC system. Thoughtful, informative and meticulous. I know Devin is now a service technician but I am really glad he was here yesterday.”
– Daniel G.
“Great people to do business with. From the office to the installers their personnel were helpful and professional. The owner Mark Gagle came in after the installation was complete to inspect the new furnace and answer any questions and explain different aspects of our new system, which I found very useful.”
– Alan R.
“Gagle’s has earned my highest regards in every detail of their work while in my home. Their employees were polite and simply hard workers who made sure every detail of the job was done correctly. Seriously, Gagle’s is a company that I feel comfortable in recommending to family and friends. That’s saying a lot for me!”
– Raymond R.
“Our Furnace quit working on Sunday. I called Gagle’s and spoke to Jordan, who scheduled a technician to come out. From my first contact, I felt the company had my best interest at heart. Jackson, the technician, arrived on time and proceeded to test the furnace. He diagnosed the problem and made the repair. His knowledge and expertise was readily apparent to me. He was very professional and made sure we were informed of exactly what he was doing. I have used Gagle’s before and have always been completely satisfied with their work. I trust this company, completely, and gladly recommend this company to anyone.”
– Herm C.
“Service & installation was excellent by Devin & Cody. Customer follow up by Mr. Gagle was excellent, he was very informative on how the whole gas furnace & air conditioner works. I will definitely recommend the Gagle’s heating company to all the people I know. Thank you for your service & product. ”
– Doug D.
“Devin & Cody were our installers for our new furnace and air conditioner. They were a great team, they told me all about the new equipment & how it runs & how to use it. The product is a Bryant furnace & air conditioner, great product ❤️. I would highly recommend Gagles, their products & their team of installers & service techs. ”
– Doug D.
“We were extremely happy with the replacement of our AC unit. The work was done in good time and cleaned up after. We were especially impressed that Mr. Gagle came to make sure everything was done properly and to talk with us about getting the best use out of the system.”
– Wilma S.
“Devin and Austin installed a gas furnace and also an air conditioner for me. They did a great job. Very polite and professional.”
– Judy D.
“Devin, Corey, Austin came on Monday to remove my gas heater, a/c and install the Bryant system, such nice, kind persons. They explained everything, checked to make sure it was up & running correctly. Then David (plumber) installed a new has water heater. The next morning Jeff came by to finish the last phase for the a/c plus he checked to be sure it was working and asked if I had any questions or concerns.
I love dealing with honest, nice & kind people. Also Raymond (estimator) & his front staff has gone above & beyond is answering all my questions.
Thank you so much!”
– Kathy S.
“Jackson Ray was quick and efficient with our furnace repair. He explained/answered all our questions, and is very competent. We highly recommend Gagle’s service, and especially Jackson!”
– Angelo E.
“Great job installing new AC and gas furnace.”
– Mike E.
“You state that you can be reached 24 hours a day but your phone system does not work.”
– Bev K.
“I am getting very frustrated with the service contract problem. I signed up for a service contract in 2019 and although the contract ended with that year I am still getting billed $120 every six months two years later with charges on my credit card. How do I STOP this automatic billing and get my money refunded?”
– Bev K.
“I greatly appreciate Crystal's followup this morning and her patient explanations about what could be wrong with our AC. We're a longtime Gagle's customer and absolutely believe in the company, but sometimes I can be slow to grasp explanations. I also have high praise for the service technician who came out yesterday.”
– Richard H.
“I live across the street from this business and every morning I hear the employees yelling, laughing and talking loud and clear from my bedroom. There is no reason for them to be that loud, it’s very inconsiderate and disrespectful given that people are most likely just waking up or still sleep. I wouldn’t recommend their services based on this alone.”
– Miles P.
“GREAT SERVICE AND QUICK INSTALLATION. I NOW HAVE A NEW FURNACE. THE GUYS WERE GREAT. THEY WERE IN AND OUT OF HERE IN JUST A FEW HOURS. THEY CLEANED UP THE MESS AS IF THEY HAD’T BEEN HERE. GREAT JOB. THIS IS THE SECOND TIME I HAVE USED THEM. I WILL CONTINUE TO CALL THEM FOR ANY SERVICE. MY FRIENDS KNOW ABOUT THE SERVICE AND I HOPE THEY WILL USE THEM AS WELL.”
– ANITA C.
“Fast to respond, made needed repairs while explaining the process and recommendations for future maintenance.
Great job!”
– Jim F.
“Our heat pump stopped working before Christmas. The problem was diagnosed, and when the part (fan motor) was installed it did not correct the issue. A different part was subsequently replaced, and the heat pump runs great again! The technician said that he misdiagnosed the problem originally and did not charge us for the original part that was installed. I was thoroughly impressed with the knowledge, politeness and honesty of the technician!”
– Richard V.
“Every step of our installation from estimate to clean up was seamless, even when we had to postpone the work. This company has its act together. Good people.”
– Tom G.
“Our installers were very professional and courteous. They answered the questions we had at the time of installation and walked us through the use of the new t-stat. We have been very pleased with the work and customer service provided. Additionally, we appreciate that owner, Mark Gagle, came to the property and personally inspected the work done by the installers. Thank you to the whole Gagle’s team!”
– GARY R.
“3 young, polite gentlemen came to our home to install a new furnace. They were knowledgeable, quite and friendly.
They picked up and took away all boxes and old furnace. Our garage was spotless
when they left.
Our furnace and air conditioner now run without a problem.”
“Did a great job with difficult install. Stayed late until it was done. Answered all of many questions.”
“Grant did a great job with our AC unit. He was at our house within hours of our call. Gagles is alway honest & fair. We have always had a great experience with Gagles.”
“Customer Service is the Bar. Response, respect, they got with the program and got my house warm again. Thank you for expediting me when I was in need. Thank you Mark and the crew.”
– Thomas R.
“Gagles was AMAZING from start to finish. First, the salesperson was incredibly knowledgeable as well as polite and customer focused. He did not try to "oversell" us. He seemed genuinely interested in getting us the best heater for our lifestyle and nearly 100 year old home. Gagles price was VERY competitive. The crew that installed the heater were also excellent. They introduced themselves, shook our hands, were incredibly polite and very respectful of our home. They installed a new thermometer and made sure we had the app downloaded correctly and that we could comfortably use it before they left. The icing on the cake is that the owner of Gagles came to our home to inspect the installation and review the level of service we received! This is one of the most positive experiences we have had in home repair and remodeling. I would recommend Gagles to anyone!!!”
– Debra M.
“We had Daniel and Aaron put in our new Electric Furnace and Heat Pump and they were very professional and polite. They answered our questions and made sure we were set with our new thermostat before they left. Next day we had Jeff come and he finished setting up our wi-fi with the thermostat and did the final steps on the heat pump. We would definitely recommend Gagle’s!”
– Janet H.
“The techs were good. Polite and answered my questions. Overall satisfied.”
– Jan M.
“Our furnace went out a week before Christmas – really a bummer!! Anyway we had a service call the very day we called and he gave us an estimate for a new furnace, air conditioning and water heater since the furnace could not be fixed. I can’t remember his name since my husband, Larry was the one who talked to him but he was wonderful. The two guys who did the installation, etc., (Danial and Aaron) were great to have here. We had some problems and they fixed them right up. I want to thank all three of these people for the great service they provided. They were equally cordial and nice to talk to so I’d say you have a great group of employees. I hope you appreciate them because we do! Happy New Year!”
– Larry T.
“I recommend Gagle's for all furnace and air-conditioning needs. Since 1996 we have relied on the company to install and maintain our natural gas furnace and our heat pump. We renew an annual maintenance contract with them every year as we prefer to have them keep their professional eye on what's going on with our system. They replaced our original 1996 heat pump this November as it just didn't have the efficiency anymore and was too close to being old enough for some major part replacement. Daniel and Aaron were the crew. They had to also modify the furnace (responsible for the circulation of the heat pump's air throughout the house) to correspond to the current fuel pump design. All the work was done awfully quickly. They left the inside and outside work areas more clean than when they came. They showed a good sense of humor, and were very happy to educate us on pointers for the most economical use of the combination of units we have. I enjoyed talking with them, appreciated their work, and much appreciate knowing Gagle's will stand behind their products and services.”
– Carol J.
“9093 Jackson Hill Rd.
I started using Gagles for furnace service last year. Called this year a quickly got an appointment. grant came out to service the furnace . Got it run and working fine. Furnace had a little hiccup. Called and Grant came right out and made some additional adjustments and it has been running fine ever since. I have had two service techs for Gagles and both have been professional and knowledgable about what they are doing. Really nice to see another generation of the Gagle family in the business. Feel confident in having Gagles heating around for years to come.
Thank you,
Mark
Ps
Sorry my review took a while.”
– Mark H.
“Thought we needed to replace furnace ducting so we had Gagles Heating come out to check it out and give an estimate. Turned out the ducting was in great condition. Thanks to their experience and honesty we saved a whole lot of money. They were thorough, friendly and very professional. I would recommend Gagles to anyone.”
– Alvin W.
“Brian Huss is very professional technician. He answered all of my questions very clear and completely. He has done an excellent job and I am completely satisfied with his works on my heating system. Thanks to Gagle's engineer and technicians.”
– Hadi M.
“Thank you! We had a brand new heating and cooling system installed yesterday and everyone involved were excellent! From the initial contact with Raymond to the technicians, Danial, Shelby, and Aaron, everyone was very professional, courteous, and efficient. I would highly recommend Gagle’s. Job well done gentlemen.”
– Ilene H.
“Gagle's Heating are my go-to heating guys. I had a new heat pump and air handler installed and some duct work completed. From the very beginning, all Gagle's staff were easy to talk to and to work with. Ray understood what products would work for our home and answered all my questions with a quick response time. Ray worked with me in scheduling around my time to prepare a new slab for the new heat pump. Best experience on all the quotes I got.
Danial and Jeff did the install. They did an awesome job! Both answered all my questions, cleaned up everything to look like they were never here and wanted to make sure we were happy with all the work that was completed. Danial's and Jeff's customer service was exemplary and others should follow their example.
Gagle's is definitely worth your time for a quote and you will be happy with their work and products.”
– Burnie P.
“Danial and Tim were wonderful. They arrived promptly at the time specified, worked hard to replace both our A/C and furnace, answered any questions that my husband and I had and cleaned up to leave everything immaculate . We highly recommend this company for anyone’s A/c and furnace needs.”
– Pamela L.
“Kudos to Gagle’s
Recently had heat pump and furnace installed the technicians Danial and Tim were exceptional. My overall experience with Gagle’s is five star.”
– Betty K.
“We had a new furnace and ac unit installed a few years ago. A little while ago I looked up at the ceiling and noticed it was coming apart. I called Gagle’s Heating and explained the situation to them. I was told the furnace was installed in 2014 and they didn’t know what the issue would have been but they sent two techs out to check it out. Shilo and Dan arrived on site, I showed them the issue and upon further investigation when the furnace was installed not all of the PVC joints were glued and over time the moisture dripped down and finally made it through the ceiling. Both techs made the repairs and it all looks great! Thank you to the Gagle’s Heating Team and to Shilo and Dan for taking care if our issue.”
– David P.
“Fun an knowledgeable professional group. Highly recommended, will use them again soon!”
– Steve H.
“I have worked with several Gagles personnel over the last few months on the installation of a downdraft kitchen exhaust unit. All of these people, including Mark, Daniel, Shilo, have been extremely knowledgeable, professional and done excellent work. I also had them do annual maintenance on my furnace and AC unit. Again, excellent service and they took the time to explain everything about the units, how they work and why they need annual service. I will be using them for all future needs.”
– Jeff P.
“The service person, Grant, was prompt, thorough in checking systems, very pleasant and honest in his review of system status. I now feel confident in the reliability of my heating/AC combination system. Additionally, he answered my questions and demonstrated proper techniques regarding ‘shut-off’ in the event of an emergency.”
– Susan M.
“We had a very good experience with Gagles. Installers we’re prompt and worked well with one another and got the job done to our satisfaction. I would highly recommend this company for anyone needing to add air-conditioning to their home”
– Pamela C.
“Grant was our service man, very professional, very good inspection of our air conditioner, he knew exactly what was needed to fix it and had the repair part in his van. I would recommend him to all my neighbors and friends. ?????⭐️⭐️⭐️⭐️⭐️”
– Douglas D.
“Mac came by and serviced the air conditioner. He was very friendly and did his work quickly. He reviewed the paperwork and was very professional while he was here. Would recommend him again anytime.”
– Gordon J.
“Mac did a great job today doing our gas furnace and air conditioning maintenance.”
– Carolyn Z.
“We have had our Bryant Furnace & A/C unit (installed by Gagle's in April 2017) serviced twice under terms of a Residential ESA. Technician Mac Bosshardt performed the maintenance service on both instances. We found Mac to be personable, knowledgeable, and efficient; he answered questions about our furnace/AC unit fully and clearly.”
– Chester z.
“I had both the furnace and AC unit serviced. Grant found a defective furnace part and gave me all the information about it and replacement options. Very knowledgeable and informative. This is my second time using Gagle's. They do great work, have reasonable prices and I will be using them from now on.”
– Jeff P.
“Mac Bosshardt worked on my furnace last November while training under Ray. Last week Mac was on his own performing maintenance on my air conditioner. He was fast and thorough in his work. He reminded me that my AC unit was aging (of which I was aware) and probably might last only one or two seasons. He was very responsive to my questions and requests. Thank you very much, Mac.
Note: Please send me a written summary of work done to file with my HVAC records. Thanks.”
– Cas B.
“Matt Bosshardt did a great job providing our spring ESA maintenance. He was on time, courteous, and professional. He explained to me in easy to understand language the service he provided on both the heat pump and furnace and let me know about a repair that would need to happen next year on the heat pump. Excellent work.”
– Nancy V.
“Nobody likes making service calls or spending money on repairs, but Gagles Heating made every penny worth it. Grant was very professional yet easy going and above all else knowledgeable. I appreciate all the time and hard work! Thanks again!”
– Earl A.
“Gagle's Heating checked my 50-year-old gas furnace as a maintenance service call.
Mac was on time, polite, answered my questions and showed me, when asked, inside the furnace how it works and what he checked. He also vacuumed the main soot inside. He didn't try to sell me a new furnace either. He said that this old type furnace runs for years like a Sherman tank. I was pleased with his honesty since this is what I was told last year by a different company.
The price was fair at $99. I would hire them on a yearly basis and will recommend them to others for this type of job.”
– Kristin S.
“The Gagle's team was excellent, Ricky was fantastic he was very honest and up front about our old system which was old, we put in a new furnace and heat pump system and we are very happy with it. The service is excellent and I would recommend Gagle's to anyone looking to have HAVC work done. When the owner of the company comes out to your home to see if you were satisfied with the work that was performed that say's a lot about a company. Job well don Team Gagle's.”
– Micheal C.
“Thank you Grant for coming out and checking over our furnace for us!
You did a great job, and gave me good instruction on the problem of shutting off some vents. Also good advice on how to get heat to a newly finished attic studio, and helped us get better air flow throughout the house. I call that a good visit! – Karen Votaw”
– Karen V.
“from the lady that answered the phone to the crew/Jeff 2 and David/ and the final walk through , Gagles did every thing to perfection. The replacement and installation was quick and clean. Everyone was very professional and courteous, I cant thank them enough for a
SUPER JOB”
– Geo Wally B.
“Thanks Mac!!!! Great job. Explained everything well. Very courteous!!!”
– Bob R.
“Grant came to my condo as my heat pump was making a lot of noise. He checked it out and also checked my furnace. He was so knowledgeable about explaining how it all works. I am elderly and really appreciate his patience with me til I "got it" about this new and unfamiliar system at the condo. Would recommend your company to everyone.”
– Vivian F.
“Top line!!! They were able to push up call time and were willing to work with my schedule.
Grant listened to my discription of the problem and did a full inspection. He clearly explained what he found, how it was affecting my heating and the remedy to have a fully functioning unit again.
Very personable, knowledgeable about all types if heating systems, great people skills. I was Totally comfortable and felt assured the furnace would be performing correctly when they left.
Gagle’s is the company to call for quality service!”
– Claire K.
“Grant did an excellent job explaining our system. He taught us how to use the dusty and our thermostat. We will definitely use Gagles again and recommend them to anyone who needs the excellent services that they provide”
– Christine L.
“Grant was personable and clearly communicated the details of the service call. He also offered a discount on the cleaning of the electronic air filters because they were nearly clean when inspected.
Great service call experience!”
– Bruce W.
“Grant was friendly and knowledgeable. We appreciated his efforts to determine if our furnace issue was one covered under a recall (it was) and then ensured the replacement parts were ordered right away. Great customer service!”
– Cheryl W.
“Grant did a great job in a timely and professional manner. He was able to answer all of our questions and explained future service that may be needed.”
– Michael T.
“Courteous, competent, careful of surroundings, timely manner.”
– Irene R.
“Gagle’s was honest, transparent and complete starting with the bid, reasonably priced, friendly, professional and helpful technicians during the install. Would highly recommend them.”
– Doug T.
“Informative, knowledgeable and efficient. (Grant) Serviceman was friendly and work done is a timely manner. Good suggestions for the possible air conditioning unit in near future.”
– Perry L.
“Had a new Furnace and AC unit installed. The Installers were very professional with extensive Product & HVAC City and State regulations. They will be my first choice for any future Gas Appliance installations.”
– KEITH m.
“Grant did a great job. We appreciate the promptness of service.”
– Darlene Warrick w.
“Adam did an excellent job he was very nice and explained everything perfectly!”
– Lindsey M.
“Very happy with the staff and service. Always prompt and any problems are addressed on site. I definitely recommend Gagle’s for the installation and maintenance of heating and cooling systems.”
– Mardeane R.
“Our service technician, Grant was able to diagnose and repair our A/C quickly. He explained the problem clearly and the part that needed replacing. Gagle’s installed our furnace and A/C many years ago. They’ve always been a dependable, local family business who guarantee their work. We highly recommend them.”
– Paula A.
“Rick showed up early in the prearranged time-window and installed the new part that he determined to be defective during his trouble visit last week. He was friendly and professional. The repair was made and tested. Thanks Rick!”
– Bob S.
“Excellent work. Arrived within the designated time slot.
Friendly and professional.
Highly recommended.”
– Alan U.
“Grant did an excellent job when he came to service our air conditioner and furnace. He was very polite and explained in detail what he had done. I hope he will be the technician to return for our next service.”
– Susan G.
“Could not be happier with the promptness, courtesy, professionalism and efficiency of the installation crew. Special thanks to Raymond and Rick.”
– Joh H.
“I am completely inept, when it comes to heating and duct work. When I needed to replace the entire duct system in my home, the team at Gagle’s made the entire process stress free. From the first person I spoke to on the phone to schedule an inspection and bid, right down to Mark Gagle coming in on the very last day to inspect the work that had been done personally. I was blown away by the skill and professionalism shown. I just had Grant Gagle in my home today, doing some maintenance on my heating system. Friendly and courteous all the way and my system is working better than ever. The Gagle family has earned a customer for life and I highly recommend them for any HVAC work that you need done.”
– Daniel R.
“I have used Gagles for many years for all my plumbing and heating/cooling needs. I recently had a failure of my cooling /heating system. It was on a holiday weekend so I called Gagles 24 hr. service . A tech was here within an hour on a Sat. afternoon. He diagnosed the problem, and said a part had to be ordered on my warranty , no charge. It was going to take 2 weeks to get it , so Gagles came in and installed a temporary window air conditioner ( again no charge) to keep me comfortable . The repair was done and my system restored. Once again , Outstanding customer service , informative and great attitude by all staff. I love Gagles and would never use any other company .”
– Elizabeth W.
“Punctual and informative.”
– Charles M.
“Very happy with the whole installation process. The whole crew was courteous and efficient and answered all my questions and concerns completely.
Operating instructions were covered fully and I felt very comfortable in using the units (I had three installed).
One of our HOA’s Board members came over to observe the installation and said he was very impressed and the unit looked great. He wants my opinion after a few days and I’ll be sure to give a 5-star review!
I’m looking forward to this summer, even the hot days now.
Thanks very much.”
– Barbara H.
“Very happy with new Daikin mini-split. Installers were nice and efficient. Showed up on time and got right to work. Everything was explained to me from operating to occasional maintenance . System works great and owner came out after work completed to check on all aspects of installation. GREAT LOCAL COMPANY AND I HIGHLY RECOMMEND!!”
– Stephen B.
“Grant was prompt, efficient and courteous. He clearly is extremely knowledgeable in the science of HVAC and explained things simply and thoroughly. He was very organized and methodical and arrived with pertinent information from previous check-up visits.”
– Tim J.
“Grant, the service technician, is excellent. He explained what he was doing and we have had no problems with our air conditioner. Grant arrived on time and completed his work in a timely manner. I would recommend Gagles for yearly heating and air conditioning maintenance based on his work.”
– Craig M.
“Grant inspected our 1 and 1/2 year old unit that was installed by another company and found that the unit had not been installed properly caused water to leak over some vital parts. He took pictures and did a temporary fix so we could use our heat and A/C until the other company can come and correct the problems. He was very thorough and explained thing perfectly. We will definitely used Gagles in the future.”
– Johnny W.
“Grant was on time very friendly and took the time to explain all about what he was doing. Will call again for any future service needs”
– Chuck R.
“Grant was great! buckling is still happening, but now I don't have to worry about it.”
– linda r.
“We appreciated the fact that Raymond and Matt arrived on time, went right to work.
After a while they needed to leave for a short time to get some materials from the shop
but returned shortly after. Finishing the work within a reasonable time, and also showing
how to use the new thermostat. Over all we were pleased with the service we received.
I used the service of Gagle's in the past and we will continue to use their services today and in the future and will refer them to others. Thanks guys.”
– Mike B.
“Grant did an excellent job. He explained problem of our heating system very well and he was very kind and professional. Thank you so much for sending him to our house. I really appreciated.
Happy New Year”
– Hadi M.
“Grant arrived on time, had a great attitude and did a complete job of servicing my old electric furnace. He probably didn't need my input about what I thought might be the problem, but he listened patiently and obviously paid attention to my concerns.”
– Peter A.
“Grant and Pete are my favorite Service Technicians!! They are professional, thorough, knowledgeable, and friendly, when doing repairs or just maintenance.”
– Jim S.
“Grant did a great job of doing the annual maintenance on our gas furnace and heat pump. He explained in a way I could understand what I would hear if different motors started to go out on the furnace or heat pump. He provided me an overview of what he did and included that information on the paperwork he left for us. Grant also introduced me to the ESA option for yearly maintenance – which I signed up for.”
– Nancy V.
“Grant was very knowledgeable and explained what he was doing through the entire check. It was very much appreciated.”
– Robert R.
“Pete came out to check on why our heat was not coming on only to discover a broom had knocked off the switch. He then went ahead performed our annual furnace service and took the time to answer some questions and explain our thermostat. He was very helpful, professional, and informative.”
– Gary G.
“Pete and Brad did a great job today fixing my heating problem. They fit me in at the last minute and we’re much appreciated. Thanks!”
– Carolyn Z.
“Brad was very professional and personable. He called ahead of time which gave me a chance to get ready, he also arrived on time which is a huge plus. He got to work and was able to get our new water heater up in timely manner. He took the time to answer my questions about how I could service the water heater myself to help the life of the water heater. He also helped me know what other services I could in the future get from Gagles, such for my AC and Heating. Thanks so much
Mike L.”
– Mike L.
“Grant was excellent to deal with…..professional, prompt, polite, and took time to patiently answer all my questions and concerns. As always, Gagle's is wonderful to work with in meeting my heating/cooling needs! Thanks for continuing to maintain such a high standard of service….you're the best!”
– Ruth B.
“Tim installed a new thermostat. Instructions given were complete and clear. He programmed it for us and it is working beautifully Thank you.”
– MaryLou H.
“10/4/2017 – Salem, OR
Raymond and Will did an excellent job! They cleaned up after themselves and explained how to use the thermostat, make sure everything was working, connected the unit to WiFi………..I'm extremely happy with their work!
Than Pete came out to check the unit and set the levels.
I've been using Gagles Heating over the last 12 years and have found them to be upfront and helpful .
Thank you Ray, Will and Pete for your work today!”
– Kathy S.
“1590 Kathy CT S
Raymond and Will did an excellent job! They cleaned up after themselves and explained how to use the thermostat, make sure everything was working, connected the unit to WiFi………..I'm extremely happy with their work!
Than Pete came out to check the unit and set the levels.
I've been using Gagles Heating over the last 12 years and have found them to be upfront and helpful .
Thank you Ray, Will and Pete for your work today!”
– Kathy S.
“Jeff and Jeff were great. They were on time as I was told, they included me in the step-by-step process discussions/decisions, and communicated clearly on the next day's schedule. They also installed a new air conditioner. They did a great job of cleaning up after each day. Many thanks to them both.”
– Marcia V.
“Jeff and Jeff were great. They were on time as I was told, they included me in the step-by-step process didcussions/decisions, and communicated clearly on the next day's schedule. They also installed a new air conditioner. They did a great job of cleaning up after each day. Many thanks to them both.”
– Marcia V.
“We were very pleased with the purchase and the installation service of our new air conditioner provided by Raymond and Will. The entire process went very smoothly and we want to thank them for the very professional and courteous service they provided. We have been satisfied customers of Gagle's for the last 28+ years!”
– Linda A.
“Knowledgeable, friendly, reassuring about our ability, working together, to get the best performance from our furnace now and obtain quality products when we need them. Thank you!”
– Paul B.
“Pete was prfessional, courteous and informative.”
– Pete ?.
“Raymond and William went above and beyond when installing our new heat pump including removing and replacing a door casing to get the heat exchanger into the crawl space.”
– Raymond S.
“Grant did an excellent job and I will be using you guys again!”
– Steve M.
“Raymond Steinle and his co-worker were so respectful and courteous while working at my house. Raymond was patient with answers to questions from my brother-in-law and myself. I felt extremely comfortable with them working inside and outside and appreciated how thorough they were with the clean-up when they finished. I will not hesitate to refer friends to your company.”
– Deborah I.
“Grant came to do maintenance on my furnace and was very thorough. He was very kind and took time to explain what he was doing and why. Thank you for such good service.”
– Pam H.
“Grant was very personable and professional. He was very professional and answered any questions and concerns we had. I will refer Gagles to my family and friends”
– Sheyla E.
“Grant did an awesome job. Very thorough, and explained everything in language I could understand. I highly recommend Gagles.”
– Zach D.
“Our building has had issues for years with the air conditioning and heating working in one of the offices. We have had a company out numerous times and they said there was nothing they could do. We had a couple of companies give us bids on expensive stand alone units for that office. Jeff came out, diagnosed our problem quickly and found it to be an easy and cost effective fix. Aaron came out and fixed the problem and did a great job. He even offered and went the extra mile and fix a small issue in an adjacent office. We are very happy with your service. Thank you!”
– Wendy C.
“This was an annual maintenance visit. I have been a long term Gagle's customer and have been happy with their service. I was again not disappointed with this service appt. The technician, Grant, was courteous, informative, and responsive to questions and concerns.”
– Bill R.
“Grant was right on time. He did a thorough inspection and repair of our furnace and air conditioning systems. He explained all the work and saved us over $1,000 by fixing a minor problem, before it caused major problems!
I will always call Gagle's and give them my highest recommendation!
Great people to work with!”
– George M.
“You came a few years ago during an awful heatwave and fixed my a/c. I was so grateful that I bought a new a/c and gas heater from you! Your service continues yearly and always wonderful.”
– Julia C.
We love Gagle’s! Fantastic service, great Techs, highly recommended!
– Amy R.
Truly felt in good hands. We’ll definitely be back soon!
– Mr Donald J.