“I am incredibly disappointed in this service. I’m not confident I have ever left a Google review that was bad for a company, because running a company is hard and I try to offer grace. However, two weeks later and no communication, disconnected air conditioner that was supposed to be reconnected, never a phone call (despite stating they would call me multiple times), and when I attempted to express my concerns and get information about where we are at with the process and if she knew when they would be calling me, the secretary hung up on me. I called back, requested a manager, she told me there are none. After some back and forth, a “manager” magically appeared on the phone. This “manager” repeatedly interrupted me, told me that she is in charge and there is no one else to talk to, was interrupting me frequently. She did inform me that the owner is her father in law. Finally, after multiple requests to be transferred to the owner or a voicemail, ANYTHING, I magically was transferred to the owners voicemail.
The owner calls me… because he does in fact have a phone. The entire time he is supposed to be hearing my concerns about the lack of communication he interrupts me, talks in a patronizing and incredibly condescending tone. I asked him what he had heard about my situation and he said (multiple times when I continued to ask what he had already heard), this isn’t about what I heard you need to just tell me your side because there are two stories here. I reminded him that a company should be focusing on the concerns of the customer regardless of what another “employee” tells them. He again spoke to me in a condescending tone, which I asked him politely to please change his vocal inflection because he sounded very rude and condescending. He told me he has one voice and then continued to talk to me as though I was one of his children. I am so disgusted with the customer service here and I’m not certain I have ever had a manager/owner act like that when a customer brings a concern forward. All he had to do was apologize for the way his employees treated me, to include hanging up on me, and his pride prevented that unfortunately.
I will add, the technician (Daniel) that I talked to after hours yesterday and who did come out to my property this afternoon was incredibly nice and validating. Not only was he incredibly validating and nice last night when I was frustrated, but he continued to be incredibly nice today. What I do find interesting, he of course is not related to the “managers” like everyone else is. Maybe it just runs in the family to be rude.
Either way, their fabulous technician fixed my issue and was kind, validating, and apologized multiple times.
I would strongly encourage anyone looking for HVAC services to go through another company for any sort of good customer service. Apparently we don’t teach good customer service in companies anymore.”
“Thank you so much for getting my air conditioner going on a hot day in May! Very much a lifesaver! Great job with the install of my system and any maintenance as needed. Very exceptional work.”
“Gagles has done all my service and installs of all kinds for both personal and industrial needs. They have never disappointed. And very competitive. 5 STARS”
“Did a great job. Performed logical troubleshooting steps and was able to have the system running within an hour even though he had to keep running from garage to second floor thermostat to the crawlspace and the condenser over and over.”
“I had a fantastic experience with Gagles Heating for my furnace and AC installation. The team was perfessional, effcient, and very informative throughout the entire process. They made sure to address all my concerns and provide top-notch service from start to finish. The installation was complerted on time, and my new system works flawlessly. I am extermely satistfied with their work and would definitely use their services again in the furture.”
“Team arrived on time everyone was very kind and helpful when teaching me the controls on my new system.”
“I'm a single mom and Gagle's came to fix my furnace. My bill was way less than I anticipated which was a huge relief! My service Technician actually explained what he did in terms I could understand. He told me that I may want to think about a new furnace in the near future. He didn't try to sell me one or push me towards anything. He just gave me his opinions so I could plan on what was best for me. I told my cousin in Colorado what the Gagle's Service Tech did, sent him a screen shot of my invoice and pictures of my furnace to confirm what Gagle's told me was the truth. He said yes, they were absolutely honest and that his company would have charged me a lot more. He said definitely use this company because they were honest and didn't rip me off in any way! Thank you to Gagle's for helping this single mom and not ripping me off! I recommend Gagles to everyone!”
“Mateo was thoughtful and a great help in getting us back running with our heat pump. Good-natured and so polite. Google has such great people working for them. Thanks, Mateo!”
“Mateo was thoughtful and a great help in getting us back running with our heat pump. Good-natured and so polite. Google has such great people working for them. Thanks, Mateo!”